CANCER HEAD SCARVES FAQs
Undergoing chemotherapy treatment is a whole new learning process. Whether you want to know more about our range of head scarves for cancer patients, or if you want us to make something unique for you, we have tried to take the stress out of ordering by adding a few commonly asked questions and answers here to help you.
Do You Have A Brochure?
Because we are an online business, our chemo hats are best viewed online where you can view multiple images and angles of our products. However, we do have some printed material made available for hospitals, hospices and care centres for cancer patients to take away with them. Should you want to display our leaflets, please contact us and we will be happy to send a pack out to you.
What Should I Do If I Want To Return An Item?
We operate a strict 14 day returns policy if you are not satisfied with your chemo hats.
All we ask is that you contact us at hello@chemotherapyheadwear.com to notify us of your return, then return your chemo headwear in the packaging they arrived in, along with a copy of your delivery note and a reason for the return. All returns should be unworn and will be inspected upon receipt. This does not affect your statutory rights.
I Have Received The Wrong Item, What Should I Do?
Unfortunately as human beings, we sometimes make mistakes. Should you find that you have received the wrong item, please contact us immediately at hello@chemotherapyheadwear.com and we will ask you to return the incorrect product and we will replace it for you and reimburse the postage fees for the incorrect item.
What is the best material for a chemo hat?
Because chemotherapy treatment can make your skin sensitive, our advice is to opt for natural fabrics such as cotton, cotton jersey, bamboo or silk. Silk can make you feel a bit warm however. In winter, a warmer material such as wool is ideal, but make sure the hat is lined with a softer fabric such as cotton or bamboo, otherwise it can be itchy and uncomfortable against your skin.
We only use cotton, cotton jersey or bamboo in our products. The fabric is soft on sensitive skin and it is breathable.
How many chemo hats do I need?
We recommend starting with three chemo hats, or a mix of chemo hats and headscarves. This gives you one for night time and two options for the daytime so you have one you can wear while the other is in the wash. You can buy more than that, but we advise you start small so you have some ready to wear, and then grow your cancer hat wardrobe from there.
How quickly will my hair fall out after my first chemotherapy treatment?
As a general rule, most chemotherapy drugs will cause hair loss after the second cycle. There are a few which cause hair loss after the first cycle, but we tend to find where this is the case, your oncology nurse will tell you. Hair loss doesn't happen all at once, its a gradual process and can take a few days. Tips to help manage the process are: wear a soft chemo hat at night to catch hair as it sheds which makes it easier to clear in the morning, brush your hair with a soft brush to remove any mats, cut your hair shorter (if you have long hair) so its less distressing as it sheds, or consider shaving your head. If you decide to shave your head, use clippers and do not use a wet razor as this can cause skin abbrasions which could get infected.
How do I measure my head for a cancer hat/chemo headscarf?
Using a flexible tapemeasure (or if you dont have one, some string), take a measurement from approx 2cm above your eyebrows and around to the back of your head, skirting just above the top of your ears. This will give you a circumference which will be your head size. If you are taking your measurement before hair loss, it will be slightly larger than when taken afterwards, but it will give you a good enough guide to work from. Most cancer hats and headscarves are either made of flexible material, or they feature an elasticated section at the back so they fit a broader range of head sizes.
How Do I Contact You?
You can contact a member of Chemotherapy Headwear via our Contact Us link located in the top right hand side of our webpage. Our contact details are also on the Terms and Conditions documents at point of ordering or you can fill in the contact form on the home page.
Why does chemotherapy treatment cause hair loss?
There are 3 stages to the hair lifecycle; a growth phase, a resting phase and a shedding phase. At any one time, our hair folicles are in one of these stages, so we don't notice when hair falls out quite so much. Chemotherapy treatment pushes our hair folicles all into the shedding phase, all at the same time. This causes the hair loss most people experience during chemo. Your hair will grow back after your treatment has completed, it usually takes 6 weeks for hair to start growing back, and it can grow back at a rate of 1.5cm every 4 weeks.
What is chemo curl?
Chemo curl occurs when your hair grows back curly after your chemotherapy treatment. As the hair starts to grow, it sometimes doesnt reach the surface of the skin in a straight line, curling around the folicle before it grows above the skin. This is what causes the curl. It doesn't often last, as your hair grows, the weight in the length of each strand starts to straighten the curl out. Chemo curl doesn't happen to everyone.
Do I Have To Place My Order Online?
We do not currently have a store, but you can visit our workshop in Brockenhurst, New Forest by appointment only. We also make visits to various Macmillan Centres and Hospitals around the country. If you would like to place an order for cancer hats or chemo head scarves over the phone, please call us on 07810542602 and we can process that for you. Alternatively, pop into our workshop in the New Forest but please note, visits are by appointment only because it is not open to the public every day. If you would like a video call to go through the range and see how each item can be worn, please get in touch to book a time that works for you.
What Are Your Delivery Charges?
Our postage fees are a flat rate of £3.95 per order for items within the UK. All orders will be sent via 2nd Class Royal Mail tracked. Delivery charges are not refundable should you wish to return your goods. The shipping fee for international orders is £10 and you must also pay the import duty for all international orders. This is a separate fee which will be charged by the courier once the order has been shipped.
The Item I Want Is Out Of Stock. What Can I Do?
If any of our chemo hats are out of stock, we should be getting more in shortly, but if you are unsure and want to check when they will be in stock, please call or contact us via our online form and let us know which item you are interested in so we can give you a more accurate date for delivery.
When Will My Refund Be Processed?
Once you have returned your chemo headwear, we will process your refund on the day we receive your chemo hat back, however some banking systems take a few days to clear the funds, so its best to wait 5 working days and then check your account to see if the money has been refunded. We will refund your order back into the account you used to pay for it.
What are the best chemo hats?
The best chemo hats to buy are soft, made from natural fabrics such as cotton, bamboo or cotton jersy, and easy to wear. Most people want something that does not require a lot of tying, so look for a design that quickly pulls on, or is already part-styled for you - especially if you have experienced breast surgery and your arm movement is limited.
When Will My Order Be Processed?
We aim to ship all goods within 3 working days of receiving your order but they are usually sent out within 24hours via Royal Mail 1st Class post. We do understand that this can be a very trying time for you so if there is an urgent need, please contact us and we will expedite your delivery.
Can You Send My Order As A Gift?
If you are buying a hat or headscarf for a cancer patient as a gift and you do not want us to insert your receipt into the parcel, please let us know via the notes section upon checkout. We can gift wrap items for free upon request and we will also insert a personalised message if you want to include one in the parcel.
Are Your Products Unique?
We design all our chemotherapy headwear products in house and select fabrics from a wide range of suppliers here in the UK. All our chemo hats are manufactured in the UK by hand to high quality standards and our Lidia By Design hats are made in Poland. You should not find the same products as ours elsewhere although there are lots of websites selling sleep hats online. We do advise to be cautious when selecting the right chemo hat for your needs, some of the cheaper beanies are very tight and not very flattering so if you want to wear them during the day, you may feel a bit self conscious wearing a tight "skull cap" style offered by some competitor websites.